Frequently asked questions

Sometimes our mail ends up in your spam box. So check these out first. If the mail is not here either, we may have the wrong mail address for you. Just email customer service so they can help you further!
If you entered a wrong address or would like to have it delivered somewhere else, please email our customer service team. We can make a change of address until your order is shipped.

We process incoming orders within minutes, this sometimes makes it impossible to still cancel the order. Email our customer service department as soon as possible after placing the order, and we can see what we can do for you.

Our delivery time averages 1-2 business days, depending on stock. Delivery time may for items on sale or of the new collection be longer than average.
You will receive an email with live tracking code as soon as your order is on its way!
Pre-orders have an average delivery time of 2 weeks unless otherwise specified. Does your order contain other items with faster delivery time in addition to the pre-order? Then the delivery time of your whole order is based on that of the pre-order. If you want to receive the other items earlier, you will have to order them separately from the pre-order.

- Standard shipping within Netherlands cost €5.99
- Service point shipping within Netherlands cost €4.99
From an order of €75 you get free shipping.

Yes, you can! You can return your order to us within 30 days of receipt. View the "return portal" page for more information.
An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

It is important to read the complete return instructions. If you have applied all the instructions correctly but are unable to log in, it may be because you entered a different email address than you used when you placed your order, or entered an incorrect order number. Check the details again from your confirmation email. If it still doesn't work, you can always contact our customer service with a photo/screenshot of the error message.
PostNL (NL) parcel: €7,35UPS Germany/Belgium returns: €8,99
International returns inside the EU: €14,99

Once we have received your return, you will receive an email from us about it. Returns will be processed within 14 business days of receipt. After this it may take up to 14 business days for the refund to be issued, once the refund is issued you will receive an email from us. After this, it may take several business days until the money is in your account.

A loan with Klarna is on own responsibility and is separate from our webshop. Returns are processed within 14 business days of receipt, which cannot be expedited because of approaching payment deadlines. Please keep this in mind so you send the return on time if you want us to process it before you have to refund Klarna. If your return has not yet been processed and you do not want to pay the invoice yet, you can ask for an extension yourself with Klarna. You can also pay the uncorrected invoice in advance, and then the return amount will be credited to your account as soon as your return is processed.

We check all items thoroughly, but unfortunately sometimes an item may be delivered defective. In this case, send an email with a photo within 72 hours of receipt. We then help you z.s.m further. Please wait for answer from our customer service before returning the item or taking any other steps.

We offer 3 months warranty on all our products from the date of purchase. This covers manufacturing defects, but not damage due to misuse.

Is your question not listed here? Then email your question to our customer service team: help@meet-me-there.com

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